Privacy policy

TM Design Lab LLC (doing business as "Culture is Resistance," "TM Sonic Lab," and "TM Design Lab Publishing," collectively operating the visual, textile, publishing, and sonic divisions referred to as "we," "us," or "our") operates this store, website, digital architecture, media content, features, tools, made-to-order apparel products, digital sound recordings, and commercial audio licensing services (collectively, the "Services"). TM Design Lab LLC is powered by Shopify, which provides the e-commerce infrastructure enabling us to deliver the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our domain, purchase made-to-order garments, purchase digital audio assets, license master recordings and compositions, or otherwise communicate with our studio desk. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another individual. We collect and process the following categories of personal information depending on your interaction with the Services:
• Contact Details: Full legal name, billing address, domestic shipping address, telephone number, and email address.
• Transaction & Financial Information: Payment card details, transaction confirmations, payment methods processed via secure third-party gateways (Shopify Payments, Apple Pay), and order allocation history.
• Digital Fulfillment & Download Telemetry: IP address, electronic download timestamps, file access logs, download token usage, and device playback telemetry associated with digital audio deliveries.
• Commercial Sync & Commission Briefs: Project titles, production studio names, media distribution channels, cue parameters, and licensing specifications submitted through our commercial intake forms.
• Communications: Records and transcripts of customer inquiries, sizing consultations, defect verification requests, and email correspondence.
• Device & Technical Data: Browser type, operating system, network connection, device identifiers, and browsing activity across our domain.

2. HOW WE COLLECT PERSONAL INFORMATION
• Directly from You: When you place a made-to-order garment order, purchase a digital album, submit a commercial sync licensing inquiry, or contact our studio desk.
• Automated Technologies: Automatically through cookies, web beacons, embedded scripts, and server access logs on our site via Shopify, analytics engines, and digital download servers.
• Third-Party Integrations: From our service partners, including digital media delivery applications (Single Music), email marketing automation providers (Klaviyo), and payment processors.

3. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information strictly to fulfill our business and contractual commitments:
• Studio Fulfillment & Production: To process payments, allocate garments within capped 100-piece production runs, coordinate commercial multi-needle embroidery queues, and print domestic shipping postage.
• Digital Media Fulfillment: To generate secure download credentials, deliver uncompressed 24-bit / 48 kHz studio master WAV audio files via Single Music, and authenticate access tokens.
• Industry Chart Reporting: To aggregate and transmit qualifying sales telemetry (including transaction timestamp, postal code market, and UPC 884400855787) to verified music industry charting registries (Luminate / SoundScan). Customer personal identifying contact details are not sold or disclosed to charting bodies.
• Production Dispatches: To transmit automated, non-marketing production milestones (e.g., fabric staging, digitization, embroidery runs, domestic carrier tracking) and digital download delivery notifications via Klaviyo and Single Music.
• Commercial Licensing Execution: To review, draft, and execute one-stop sync licensing agreements and master stem delivery for film, television, advertising, and runway activations.
• Fraud Prevention & Chargeback Defense: To verify transaction integrity, mitigate unauthorized credit card activity, and preserve server telemetry and delivery logs to defend against fraudulent payment disputes.
• Studio Communications: To respond directly to customer inquiries, defect replacement requests, and licensing briefs.

4. DISCLOSURE OF PERSONAL INFORMATION
We do not sell, rent, or trade your personal information, nor do we share your personal information for cross-context behavioral advertising. We disclose personal information strictly to vetted service partners who support our operations:
• Infrastructure & E-Commerce: Shopify Inc., which hosts our store, checkout, and primary customer database.
• Digital Media Delivery & Chart Auditing: Single Music Inc., which executes automated digital download fulfillment, server token authentication, and point-of-sale data transmission to Luminate / SoundScan.
• Email Automation: Klaviyo, which manages transactional dispatch communications and subscriber lists.
• Payment Processing & Gateways: Secure payment processors compliant with PCI-DSS standards.
• Domestic Logistics & Carriers: United States Postal Service (USPS), UPS, and shipping software for domestic label generation.
• Legal & Financial Compliance: Professional advisors, auditors, and law enforcement or legal venues where required by law or to defend against chargeback disputes.
• Corporate Governance & Asset Transfers: In connection with any merger, restructuring, assignment, financing, or transfer of company assets, where customer records constitute an operational asset of the business.

5. COOKIES & TRACKING TECHNOLOGIES
Our store utilizes essential, functional, and analytical cookies to maintain your shopping cart, manage checkout sessions, authenticate digital media tokens, and analyze traffic flow. You can adjust your browser settings to refuse cookies; however, certain functions of the store (such as the cart drawer, checkout, and secure download dispatch) may not perform correctly without essential cookies enabled.
We recognize Global Privacy Control (GPC) signals where applicable by law. Other than GPC, we do not respond to automated "Do Not Track" browser headers.

6. CHILDREN’S PRIVACY
The Services are intended strictly for adults and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal information to our site, please contact us immediately for deletion.

7. DATA SECURITY & RETENTION
We maintain industry-standard physical, procedural, and electronic safeguards to protect your personal data. We retain customer transaction, download telemetry, and order records for as long as necessary to fulfill production and digital delivery, adhere to legal and accounting requirements, defend against payment disputes, and support corporate governance.

8. YOUR PRIVACY RIGHTS (CALIFORNIA CCPA/CPRA)
Depending on your state or jurisdiction of residence (including California under CCPA/CPRA), you may have the following rights regarding your personal information:
• Right to Know / Access: Request details on the categories and specific pieces of personal data collected about you.
• Right to Delete: Request deletion of your personal data, subject to legal, tax, fraud-defense, and order fulfillment exceptions.
• Right to Correct: Request correction of inaccurate personal records.
• Right to Opt-Out: Direct us to remove you from promotional marketing communications (via the unsubscribe link in emails).

We do not sell personal information or share personal information for cross-context behavioral advertising, and we do not discriminate against anyone for exercising their statutory privacy rights. To exercise any of these rights, contact us directly at contact@tmdesignlab.co. We verify all requests against customer order history and identity records prior to taking action.

9. REVISIONS TO THIS POLICY
We reserve the right to amend this Privacy Policy at our discretion to reflect studio updates, operational enhancements, or statutory legal requirements. Revisions take effect immediately upon posting to this URL.

10. CONTACT & INQUIRIES
For all privacy inquiries, data requests, or compliance communications:
TM DESIGN LAB LLC
d/b/a Culture is Resistance
d/b/a TM Sonic Lab
d/b/a TM Design Lab Publishing
Email: contact@tmdesignlab.co
Operating Studio: San Diego, CA, United States